Vendor status
Understanding Vendor Impact Levels
vendorimpactincidentsclassification
Impact level classification
Merlonix assigns one of four impact levels to each vendor incident:
| Level | Meaning | Example |
|---|---|---|
| none | No user impact | Scheduled maintenance |
| degraded | Partial degradation | Increased error rates |
| partial_outage | Some regions/features down | API latency in us-east-1 |
| major_outage | Widespread unavailability | Full service disruption |
Recommended actions
- none: No action needed
- degraded: Monitor, prepare rollback
- partial_outage: Enable fallbacks, notify your team
- major_outage: Activate DR procedures
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