Troubleshooting
Checks Not Running
troubleshootingchecksassetsmonitoring
My asset hasn't been checked recently
Check the check interval
Go to Assets → select the asset → confirm the check interval. Minimum is 15 minutes.
Is the asset active?
If the asset is paused, checks stop. Confirm the status badge shows Active.
Is the hostname resolvable?
If the hostname does not resolve, the SSL check fails silently. Try:
nslookup your-hostname.com
Check the alert history
Go to Alerts and look for check_failed alerts for your asset.
More in Troubleshooting
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