Client Status Pages

A client status page is a public URL that shows the current monitoring status of your assets — SSL health, DNS status, and vendor incidents — without requiring the viewer to log in.

Share this URL with clients to give them a live view of their infrastructure health. When a client asks "is anything down?" or "what's the SSL status on our site?", they can check the status page themselves instead of emailing you.

What appears on the status page

The status page shows:

Overall status banner — a summary of the current state: All systems operational, Degraded performance, or Outage detected
Asset grid — one card per asset showing label, hostname, SSL status, DNS status, and days until certificate expiry
Incident timeline — recent alerts that resolved in the last 30 days, with timestamps and severity
Vendor status — the current health of any vendors you have tagged in your stack configuration (Stripe, Cloudflare, GitHub, etc.)
Last updated timestamp — when the page data was last refreshed (every 60 seconds automatically)

The page does not expose:

Check run history or raw check data
Account billing information
Alert channel configuration
Any data from other tenants

Generating a status page link

Status page links are generated per-tenant, not per-client. Everyone you share the link with sees the same view.

Go to Settings → Status page
Click Generate link
Copy the URL — it looks like https://merlonix.com/status?token=<token>

The token is a random identifier — anyone with the URL can view the page, but the URL itself is not guessable. Treat it like a shared read-only link, not a secret. If you need to revoke access (e.g., after ending a client relationship), click Regenerate to create a new token. The old URL immediately stops working.

Sharing the link with clients

In a delivery email or handoff document:

Here is your infrastructure monitoring link: https://merlonix.com/status?token=abc123

This page shows the current SSL and DNS status for all domains we monitor. It updates automatically every minute. You do not need a login to view it.

In a monthly monitoring report:

Add a one-liner at the top of the report: "Live status: https://merlonix.com/status?token=abc123"

As a browser bookmark:

For clients who check it regularly, suggest they bookmark it. The page loads without authentication, so it opens directly to the current status.

Customising the status page

The status page uses your account name (the name on your Merlonix tenant) as the page title. To change the display name, go to Settings → Account and update the account name.

"Powered by Merlonix" badge:

The status page displays a small "Powered by Merlonix" link in the footer on all plan tiers. This can be removed on the Agency tier — contact support to enable this after upgrading.

Asset labels:

Asset labels appear exactly as you set them in the Assets tab. If a client will see the status page, use labels they will recognise (e.g., Client A — main site, Client A — shop) rather than internal shorthand.

When the status page shows incidents

If an asset has an active critical alert, the overall status banner changes to Outage detected and the affected asset card shows a red indicator.

If an asset has an active warning alert (e.g., SSL expiry approaching), the banner shows Degraded performance and the card shows an amber indicator.

Resolved incidents appear in the timeline at the bottom for 30 days after resolution, with the start time, end time, and classification.

Status page vs. alert channels

The status page is a passive view — clients pull it when they want to check. It does not push notifications.

Alert channels are active notifications — Merlonix pushes a message when something changes.

Use both: alert channels notify you (and optionally the client) when something breaks, and the status page gives clients a self-service view they can check at any time without needing to contact you.

Next: set up Alert Channels to configure active notifications, or return to Getting Started for the full setup sequence.